Our policies
Shipping Policy
Please note- Once your package leaves my shop and is in the hands of a shipping carrier, it's no longer my responsibility. So therefore, Big Ring Style is NOT responsible for lost, damaged or stolen items/packages. If your package is lost or stolen we recommend contacting your local post office.
- Almost ALL items that are offered by Big Ring Style are handstrung. Please be patient and note that turnaround time is typically 1-3 weeks.
- If you need an item earlier than that turn around or need it by a certain date, please reach out to me! I'll do my best to accommodate your needs.
- Please note that I have another job and life outside of this business so occasionally, it may take longer than ideal to complete your order. So please understand that I try my best to ship items within 2 weeks but sometimes it doesn't work! Your patience and understanding is greatly appreciated.
Additional Policies
- All BRS products are handmade using only authentic items, this includes wire, clasps, extenders and hooks as well as the beads themselves. We pride ourselves in high quality pieces that will last a lifetime and that includes using only the highest quality supplies.
- All BRS necklaces have a 2" chain included as part of the necklace length (example: 18" necklace is 16" of beads and 2" of chain). Other extender lengths are available upon request.
- Due to the handmade nature of all BRS pieces, returns are NOT accepted.
- All orders will be shipped within at least 3 weeks after order has been received, unless notified otherwise.
- If you need something sooner or would like an exact quote of handling and /or production times, please let me know. Rush orders are available upon request with a nonrefundable fee.
- If you receive a damaged/defective item, please send us a message (email or website message), include a picture of the damaged item and we will assess a refund.
- Any Navajo Pearl jewelry broken (within reason) may be requested to be repaired.
- Big Ring Style reserves the right to refuse a repaired item if these conditions are not met.